Delivery and Returns Information
East product on the website should show the cost to post/ship it to an address in the UK based upon its weight and size. The cost of posting your order is added to the total at checkout.
As a guide -
Up to 3 Cards can be sent by Royal Mail First Class Post (95p)
Additional Cards and single coasters can be sent by Royal Mail First Class Post (£1.50)
Small ceramics, tea towels, A4 prints, multiple coasters and some jewellery will be sent as a smaller tracked package (£4.95) with delivery within 48 hours
Larger items, bags, A3 prints, larger pictures and other jewellery will be sent using a tracked delivery service either (£12.95 or £19.95) with delivery within 48 hours
For larger pictures and glass items we may contact you to discuss delivery options
For tracked services we will email you the tracking details.
All items will be well packaged!
If you live near Finchingfield and would like to collect then there is an option to 'Collect from Gallery'. Please choose this option and we will put the item aside for you.
If you are shielding due to Covid-19 and live within five miles of Finchingfield please also choose the 'Collect from Gallery' option and let us know. We can deliver to you!
We can (and do) deliver worldwide! On our checkout page please choose 'Store Pickup' to complete payment for the products without incurring any shipping charges at this point. We will then contact you and offer the best shipping options to your location based upon your products size/weight, and will take payment for shipping in a separate transaction.
Alternatively before checkout you can always contact us to obtain the best shipping method for your chosen products and delivery location.
Here are a few sample estimated shipping costs internationally (A4/A3 prints posted in a tube) –
Untracked Standard Post & packing estimated from £4.63 - £7.60
Tracked and signed from £9.50 - £12.95
Rest of the World
Untracked Standard Post & packing estimated from £8.68 - £11.30
Tracked and signed estimated cost from £13.33 - £24.95
International shipping may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s own expense. Unfortunately, we have no control over these additional charges and accept no responsibility for these additional charges.
In the unlikely event of a problem with your product please contact us and let us know within 7 days of receiving the items. We will arrange a return and refund or replacement item as appropriate.
Please note that unless the item is broken or faulty you will be responsible for the cost of the return and it will need to be in suitable packaging (we suggest the original packaging is used).
Any refund will be processed within 10 days of the goods being received back at the gallery.