Delivery and Returns Information

I have placed my order. When will I receive my order?

We will hand pick, wrap, pack with care and then notify you as soon as your order is on its way. This process usually takes 2-3 working days. Smaller items are sent via Royal Mail and for larger items and overseas orders we use UPS. We will always let you know which provider we are using and confirm the tracking number where appropriate. If you need your order by a specific date please let us know in the comments box on the checkout or contact us and we will ensure it can be delivered to you on time. Faster delivery may be available at extra charge.

 

UK Delivery Times

First class delivery by Royal Mail and standard delivery by UPS should take two workings days.

 

Click and collect

When the item(s) are ready we will email you to arrange a convenient day and time to collect your order from the Gallery in Finchingfield.

 

If you live within three miles of Finchingfield we also offer free home delivery.

Worldwide Shipping

​We can (and do) deliver worldwide! On our checkout page your shipping costs are calculated based on your delivery location. If postage looks too expensive please email us, we may be able to get a more accurate cost for delivery to your location.

EU

All orders are tracked and signed and start from £9.50, your shipping costs are calculated based on your delivery location.

 

Rest of the World

Tracked and signed estimated start from £12.60, your shipping costs are calculated based on your delivery location.

 

International and EU shipping may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are the customers responsibility and at the customer’s own expense. Please use the tracking information provided to check the location and status of your package.

Returns

In the unlikely event of a problem with your product please contact us and let us know within 7 days of receiving the items. We will arrange a return and refund or replacement item as appropriate.

 

Please note that unless the item is broken or faulty you will be responsible for the cost of the return and it will need to be in suitable packaging (we suggest the original packaging is used).

Any refund will be processed within 10 days of the goods being received back at the gallery.